Frequently Asked Questions
Are your medicines authentic?
Yes. All products are sourced from authorized manufacturers, are legally marketed in their country of origin, and come with full batch traceability and Certificates of Analysis (COA).
Do I need a prescription?
Most medicines we supply are prescription-only. A valid prescription from a licensed physician is required before ordering.
What is the difference between China-sourced and US/EU-sourced medicines?
The active ingredient is identical. The difference is the market: China versions are often priced significantly lower due to NRDL negotiations, while maintaining the same manufacturing quality standards.
Do you provide cold-chain shipping?
Yes. Medicines that require refrigerated transport (2-8°C) are shipped in validated cold-chain packaging with temperature monitoring.
How long does international shipping take?
Most orders are dispatched within 3-5 business days after payment, with delivery in 7-14 business days depending on destination and customs clearance.
Can you help with customs clearance?
Yes. We provide export documentation and can support Named Patient Program (NPP) requirements for many destination countries. Customs regulations vary by country — please consult with us before ordering.
Do you offer medical travel programs?
Yes. We are developing programs that combine treatment, health checkups, and wellness with travel in China. Please contact us for current availability.
How do I contact you?
WhatsApp: +86 15234153837
Email: [email protected]