Shipping & Delivery
We understand that medicines require careful handling. That is why we use temperature-controlled logistics and validated cold-chain packaging for every order that requires it.
Cold-Chain Logistics
Medicines requiring refrigeration (2-8°C) are shipped in validated cold-chain packaging with temperature monitoring throughout transit. This ensures product integrity from our warehouse to your destination.
Dispatch Times
Most international orders are dispatched within 3-5 business days after payment confirmation.
Delivery Times
Delivery typically takes 7-14 business days depending on destination country and customs clearance.
Documentation
Every shipment includes export-ready documentation: commercial invoice, packing list, Certificate of Origin, and (where applicable) Certificate of Analysis and NMPA documentation.
Customs Support
We support Named Patient Program (NPP) requirements for many destination countries. Customs and import regulations vary — please consult with us before ordering to ensure smooth clearance.
Contact
For shipping questions: WhatsApp +86 15234153837 or email [email protected].